Q1.What is the trade term?
A1:Ex-work factory , FOB Guangzhou, FOB shenzhen, CIF
Q2. How long is the guarantee (period)?
A2:Five years quality warranty .
Q3.How many colors for selection ?
A3:white,black,matt silver,bright silver,red,yellow,brown,wood any customized color.
Q4.How long is our production leading time?
A4:within 15-20 days upon receiving deposit in normal season, and 25-30days in our busy time(August,September,October).
Q5.What is the payment term?
A5:T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready .
Q6.What is the packing details?
A6:standard packing,customized
Q7. What support you will have to assemble this furniture?
A7: Inside each packing of the office furniture products ,we have put the exactly instruction book ,you can assemble the office furniture very easy.
Q8.What kind of documents we will provide for you?
A8:B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side.
Q9. During shipping, if there is a damage to products, how do you get replacement?
A9: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.
Q10. If there are any missing parts in our shipment, how long it takes for you to send?
A10: If there is some small missing components,we will DHL to you ASAP within one week.
